Facing an Angry Customer? Here's Your Survival Guide!

Here are the dos and don'ts when it comes to handling an irate customer: Dos: ✅ Stay Calm ↳ Helps you think clearly and find effective solutions. ✅ Listen Actively ↳ Shows empathy and validates their concerns, builds rapport. ✅ Offer a Constructive Solution ↳ Addresses their issues, increases chances of retaining the customer. Don'ts: ❌ Don't Take It Personally ↳ It's about their experience, not about you. ❌ Don't Interrupt or Argue ↳ Elevates tension, makes resolution more difficult. ❌ Don't Neglect Follow-up ↳ Leaves customer feeling ignored, can damage your brand reputation. Remember to always keep a positive attitude because a problem handled well can turn an angry customer into a loyal one. What are your dos and don'ts when dealing with an angry customer? Share them in the comments below!