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Marketing manager at https://growthdot.com/
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WHO ELSE LAUNCHES SOON?
Heyy everyone, we are live with our launch! https://www.producthunt.com/post... Let's exchange support!
How can we improve our customer service and support?
Providing excellent customer service and support is essential for building a loyal customer base and growing your organization. Let's share our experiences and best practices for improving customer service, responding to customer feedback, and building lasting relationships with customers.
Getting back churned users, is it worth it?
My time is split evenly between acquiring new users and making existing customers happy (so they stay). But now, I'm wondering if this should be a tripart split, and I should also be paying attention to churned users. In the past, I've tried a win-back campaign for churned users by offering them a discount. But it had 3% conversion. Should I focus on re-engaging churned users for my SaaS? If so, what are best strategies? If not, why?