Kelsey Gauld

Great tool! A very interesting approach to feedback generation. Is there a way to input further product information, like knowledge base articles, into the AI survey generator in order to create more specific feature based questions?

We’ve decided to pause on fully replacing our support functions with AI solutions for now. While addressing support queries quickly and accurately is crucial, understanding customer sentiment and providing a space for them to feel heard is invaluable. This approach can transform a potential churn risk into a loyal advocate for our product.