Helton Silva

Hey Makers!

I just launched Quala a super lightweight in-app feedback tool made specifically for SaaS trials.

A few weeks ago I posted here asking how other SaaS founders figure out why trial users don t convert.

The replies hit home especially the frustration with silence. People vanish before you know if they were serious, and by the time you ask, it s too late.

I assume I'm not the only one dealing with this problem, so I'll seek advice from those more experienced and perhaps those who have a proven track record.

Whenever a user reaches the payment gateway, they often suddenly leave, either by uninstalling the app or closing the page.