Yescapa

I can not urge people strongly enough to NOT use Yescapa. I rented an RV thru them this past summer. It is now SEVEN months since I returned it and I am STILL trying to get what is owed to me from the security deposit. Yescapa is an incompetent, dishonest and unethical company. They allowed false claims to go thru from the owner, but even after that THEY still have not processed the return of the security deposit that Yescapa says I am owed. DO NOT USE YESCAPA. Save yourself the headache.

BE CAREFUL WITH THIS COMPANY. The listing for my camper had an error. It said the transmission was automatic. It's actually manual. This error appeared on the English version of their app but not the Spanish version. So when I arrived, I couldn't drive it, and had to cancel. The owner and I were both highly inconvenienced. I had travelled a full day to pick up the vehicle. We provided digital evidence of the company's error, as well as verbal and written confirmation from myself and the camper's owner that this is what happened. I have been fighting over email with the company for weeks now trying to get the full refund. They eventually agreed to refund what I paid, HOWEVER, they are REFUSING to refund 150 euro (for the maintenance/cleaning fee), because they refunded that to the owner. They said I can ask the owner for that. The owner refuses to give it back to me. Why would they? They lost a lot of money too. So now I am out of pocket 150 euro, for an error of the company. They say they have no way to confirm that what I said is true, but I am not quite sure what else they want. They also cannot get the calculations right regarding the actual money they need to refund. I understand that errors happen with apps, but they have demonstrated lack of care for the customer and transparency. It's insulting they still can't get the calculations right when they've already conned me out of 150 euro. They don't listen to what you say over email and will just ignore you unless you push really hard. Total disappointment.

WARNING. 22.547 Euros asked to me Horrible Experience with Yescapa I recently rented a camper for 9 days in Portugal through Yescapa, and it turned into a nightmare. Despite having insurance, I was involved in a crash. Initially, it seemed like the insurance would cover the damage based on the conditions I received in Italian, my native language. However, Yescapa later sent me a different insurance document written only in Portuguese, which had conditions that were not mentioned in the original document. They are now demanding I pay over €22,500, more than the value of the old camper! Yescapa has completely abandoned me, leaving me with this enormous bill. Do not trust them! You could end up on the hook for a massive amount of money. Their low prices are deceptive—they cut costs on insurance, putting you at great risk. To make matters worse, Yescapa advised the owner to take legal action against me. The owner is also upset with Yescapa because she didn't expect the insurance to fail her either, and now she's forced to come after me. I had to hire a lawyer and now face legal proceedings. This has been an absolute nightmare, and I wouldn't wish this on anyone. Please, think twice before using Yescapa. I hope my story helps someone avoid this terrible experience. God bless you. Date of experience: May 14, 2024