TrustLoop

TrustLoop

Reputation management and feedback loops for SaaS

5.0•2 reviews•

467 followers

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Start capturing 3rd party reviews, worry-free, before product-market fit.
This is the 2nd launch from TrustLoop. View more
TrustLoop

TrustLoop

AI powered feedback & reputation management for products
TrustLoop was ranked #2 of the day for June 20th, 2024
TrustLoop helps product owners capture and synthesize more feedback from users while driving high quality reviews.
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Launch tags:
Marketing•Tech•Maker Tools
Launch Team / Built With

What do you think? …

Zack Fediay
Maker
📌
I run a growth marketing agency and have been lucky enough to work with some great founders and CMOs from 50+ SaaS companies over the past 5 years. About 2 years ago, I started to hear two repeating themes from some of my clients. Theme 1 was: "We need to capture and synthesize more feedback from our users", and theme 2 was along the lines of: "We aren't actively pursuing reviews because we are weary of negative reviews effecting our reputation". Based on these two themes, I became obsessed with figuring out a solution. Something that would kill 2 birds with one stone, being a liaison between feedback and reputation. The idea behind TrustLoop was simply this, so I got to work. First, I designed a system to build surveys and capture feedback. Then I created a mechanism to separate the survey if it is positive feedback and ask the person leaving the positive feedback to make it public based on the links our clients add (G2, TrustPilot, etc), and doing so in a way they didn't have to rewrite their review (copying it to their clipboard automatically). Finally, I would add some AI elements to help our users digest the feedback by surfacing any common complaints, and areas for actionable improvement. This launch of TrustLoop is meaningful to us because we feel like it is at a place where it is useful to anybody trying to capture more feedback, positive reviews or both. The team and I have been hard at work honing in on making the product smooth, functional, and intuitive. The new features are as follows: - Intuitive, dual survey builder driving internal feedback from anyone not yet ecstatic with your product, and positive reviews from those that are. - Install as a (editable) widget in 2 lines of code - Customize and claim a review landing page (with all functionality baked in) - AI feedback and review digestion for actionable improvement opportunities - Trust Rating based on all public reviews (updates with new reviews). But there are still many more features to build, primarily: email automation, integrations with Stripe, Hubspot, etc., embedding reviews on your site, and more. These feature will be shipped in due time, but for that reason I will give a 30% discount for Product Hunt users - so use: PH30 at checkout and this will be applied after your 14-day free trial. Let me know if you have any questions or feedback! Thank you! Zack
Max Savonin
@zack_fediay1 Hi Zack and the TrustLoop Team, I saw TrustLoop on Product Hunt and the concept of capturing both user feedback and positive reviews is very interesting! It sounds like a valuable tool for SaaS companies to gather valuable insights and build trust with potential customers. A couple of questions to understand your approach better: - Does TrustLoop offer options to customize the feedback surveys for different user segments or based on specific product areas? Can triggers be set to deliver targeted surveys based on user behavior? - Beyond AI-powered digestion, does TrustLoop offer any advanced analytics or reporting features to help users gain deeper insights from the collected feedback and reviews? My background in AI development might be valuable for TrustLoop's development in areas like: - Exploring ways to further enhance survey customization options and develop functionalities for targeted feedback collection based on user behavior or segments. - Developing advanced analytics features and insightful dashboards to provide users with actionable insights gleaned from both feedback and review data. I'd love to learn more about TrustLoop's roadmap and how my skills can contribute to making it the go-to platform for SaaS companies to optimize user feedback collection and cultivate positive online reputations. Thanks for launching such a valuable tool! Best regards, Max
Amit Arora
@zack_fediay1 Zack, this is super interesting and will be very useful for us. can we also introduce this in our iOS or Android app?
Zack Fediay
Maker
@amit_arora Great question! Reach out to me @ zack@trustloop.co and we can discuss implementation
Zack Fediay
Maker
@max_savonin1 Hey Max - great questions and thanks for sharing your skillset. Please reach out to me zack@trustloop.co
Stefans Keiss
The AI feedback and review digestion feature sounds very promising! How customizable is the review landing page widget?
Zack Fediay
Maker
@memphys_sk There's both a customizable widget (that you can add to your site) and a landing page (that you can claim, but lives on Trustloop's domain). Both are fully customizable!
Kyrylo Silin
Congrats on the launch, Zack! TrustLoop's approach to feedback and reputation management is interesting. How effective is the AI in identifying actionable insights from feedback? Can you share any case studies or examples of how TrustLoop has improved product feedback processes?
Zack Fediay
Maker
@kyrylosilin It's very effective! Stay tuned...