I made a hotel booking through this company and the website came up with a payment error, resulting in a duplicate booking. I contacted the company and they told me they would cancel the duplicate and refund me. Now they have turned around and said the booking is 'non-refunable' even though I am not cancelling the hotel booking, only asking for them to remove the duplicate booking/payment caused by THEIR website. My account has been charged twice and the company is refusing to remove the duplicate payment. I have contacted my bank to assist but this has been a horrible and frustrating experience. Untrustworthy and unhelpful company, would not reccomend.
