Tonal is the world's most intelligent home gym and personal trainer. Choose from our growing library of personalized workouts—or create your own—and let Coach A.I. customize the weights to your body.
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Tonal is the world's most intelligent home gym and personal trainer. Choose from our growing library of personalized workouts—or create your own—and let Coach A.I. customize the weights to your body.
It's hard to follow the instructor on the video workout program. If you're doing a stretching or yoga class and need a moment to position yourself on the floor, there's no remote control to pause the workout. You have to get up to touch the screen. I'm so frustrated that I don't use it anymore. All the programs rush through the workout. How is anyone supposed to have good form or thoroughly stretch in a rush? A 15 min workout ends up taking 45 min after pausing the video anyway.
I am messaging you in desperation! I have three Tonals at homes and offices all installed by you all have worked fine for months NOW your team sends a signal to block them unusable because your installers are suspected of installing incorrectly now I have NO tonal's no communication no return of phone call or email. If it's wrong FIX IT don't just leave my family and co-workers dead in the water and ignore us! Please be professional and get someone to contact me
"Weak" isn't strong enough of a word to describe the train wreck that is their product support department. I used tonal for about a month when, in the middle of a rep, the left arm started to click like I had pressed the button to rotate it. It then unlocked, with the weight still engaged, and started to swing around. This not only meant I couldn't use it, but potentially left my shoulder in a super dangerous position for a second there. Called customer support to get a tech out and its been 3 weeks of radio silence. No updates to my case, no calls, emails, nobody reaching out, nothing, despite my attempts to get anyone to tell me whats going on. But they are still charging me the subscription cost! I absolutely would not recommend this product until they stop hiring third party companies who could not care less about their customers.