I'm the co-founder of Samestate along with @bowen_moody. We are super excited to be here, thanks for hunting us @percival
We set out to help companies support their customers better by seeing live and recorded videos of customers using their website.
Samestate was built to solve customer supporter pains like:
· Relying on screenshots for communication between your customers and your product team
· Reproducing errors
· Onboarding customers
· Understanding how customers interact with new features
· Developers get access to the console logs and http requests
We integrate with many other services to bring Samestate to your current workflow. Currently Intercom, Sentry and Opbeat, with Zendesk and Segment coming in the next month.
How does Samestate differ from Fullstory and Hotjar?
While we all use similar recording technologies, Samestate aims to put the customer in focus. We have a deep integration into Intercom which injects a link into every conversation, gives you access to user's technical information, and earlier sessions.
We would love to hear what you think and to say thanks for your precious feedback, we would like to offer 20% off for life so you can try out Samestate 😎
@joshuakarjala Good question :) You can easily censor fields and inputs that you don't want to record. That data will not even be sent to the Samestate servers to ensure privacy.
@joshuakarjala@tobias_baunbaek_christensen Sounds very good. But who chooses which fields to be censored since the user doesn't even know their screen is recorded. Or do they? I didnt get this about the flow from any of the materials here or on your website.
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