ProProfs Live Chat Software Product Information and Latest Updates (2025)

Hey Hunters, Greetings! We’re really thrilled to be in your presence today! About our product: ProProfs Chat is a SaaS powered live chat tool that allows your customer facing teams to provide real-time assistance to website visitors and customers. Our developers have engineered ProProfs Chat to speed-up your customer support process and even identify the most pressing concerns that keeps customers from buying your products and services. Here’s a snapshot of what ProProfs Chat can do for your business apart from attending and addressing routine customer questions: Reduce Expenses ProProfs Chat is more efficient than the traditional call and email support as you can choose to assign a fixed number of operators sufficient to handle the chat volume. Most customer concerns are resolved on the spot, so your reps don’t have to deal with messy email threads and clogged inboxes. Boosts Reputation Do you know that a simple typo can kill your business reputation and paint an unprofessional picture of your business? ProProfs chat allows you to pre-store and send canned responses for frequent customer concerns that means chat reps are saved from typing mundane responses like “Hello, How May I Assist You” over and over. Allows Personalization Visitors that land on your website need a direction to reach your best products and services and complete their buying journey. With ProProfs Chat, you can send personalized greetings and proactive chat invitations to engage web visitors the moment they land on your website. Moreover, you can also use the visitor monitoring feature to know what pages a visitor is browsing and offer personalized support according to their unique buyer persona. Enables Multi-tasking Do your reps struggle to juggle with their headsets and the information a customer is asking for? ProProfs Chat has a feature called co-browsing that displays the exact pages a visitor is viewing during an ongoing chat session. So, your reps can buckle up for any impending queries. Our live chat tool installs in seconds and requires a simple copy-paste to get started. Every plan comes with a 15-day free-trial to explore the features better without having to furnish your credit card details or any financial information. We are more than happy to answer any questions you have about ProProfs Chat and would love to hear your experiences. For any queries, you can simply drop an email at product@proprofs.com or use the live chat option to reach out faster!

Jason Grills

ProProfs Help Desk 2.0

Maker

7yr ago

betty

Customer service has always been a big pain when you r running a company with a small team while the ProProfs Chat helps so much. Highly recommended. Keep it up!

@bettyyangzi, You said it absolutely right! Providing Delightful Customer Service is a challenge for many small businesses, that's where ProProfs Chat comes in as a rescue. Your go-to live chat software which helps you to provide exceptional customer service. @Betty, we are happy to know that you are liking ProProfs Chat :)

Egil Bergenlind

Amazing software for communication, i found it very useful for me

6yr ago

ProProfs Live Chat Software

Increase leads, improve sales, and boost brand loyalty