Overall easy and Simple cloud-based help desk.
I like the shared inbox feature not only internal ticket system for employees but also an organized customer ticket system.
The Software is Easy to Use with Robust features like Smart Reports, Canned Responses, Shared Inbox etc. The Support option of Telephonic support helps a lot!
Proprofs help desk customer support tool has made it easy for my agents to see who is working on what. No agent works on the same ticket; saving their time and efforts. Ultimately, tickets resolve faster.
