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Preply
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Eleonora
2 opiniones
IT
Valorada con 1 estrellas sobre 5
Preply completely failed to protect me…
Preply completely failed to protect me from harassment I experienced. After a brief, platform-caused delay of just one minute, a fake ill-intentioned student immediately insulted me, refused any clarification, and left a blatantly false negative review. When I contacted Preply’s support, expecting some protection or action against this horrible behavior, they did absolutely nothing, making up excuses that it's "against their policy" to remove an unjust review in such a clear situation.
Two of their customer specialists (Ezz and MaryJane) refused to let me explain the situation or to talk to a manager, responding with automated messages.
It's outrageous that Preply lets tutors face insults, harassment, and unfair reviews without any support or recourse. Preply’s indifference to the well-being and reputation of its tutors is unacceptable for a platform that claims to value quality and professionalism. I will report Preply's customer service and take my students to another platform that take these dangerous situations seriously.