Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a merchant of record for our customers, taking away 100% of the pain of payments fragmentation. It’s faster, safer, simpler, and much better. 6,000+ SaaS, AI and app businesses use Paddle to solve all their payments, tax and compliance needs. Because the world needs MoR.
I've seen a ton of horror stories about chargebacks from customers ruining your business so I ended up switching from Stripe to Paddle last year. I was able to move all my subscriptions + customers pretty quickly. The support team actually helped with most of that. Recommend for all founders to do this!
Great payment solution! Been using it for the last 5 years and never had any issues.
Six weeks might be a bit short to truly incubate something game-changing, but Paddle has clearly done their homework. The support from heavy hitters like AWS and Google Cloud adds credibility, and the post-program community aspect could be a valuable lifeline.
I mistakenly purchased this app and notified the team immediately. It's been over a month, and I’m still waiting for a response regarding a refund, which I’m now doubtful I’ll ever receive. Unfortunately, I can’t recommend this product due to the lack of customer support.
Paddle
Hi Annie!
I'm KP, part of the Paddle team. Sorry to hear about your refund situation. However, I am a bit confused on the specifics. In your review, you were referring to purchasing 'this app" but Paddle's not something you can buy directly. It's a Merchant of Record and we offer billing and compliance services to 6,000+ apps and products globally. Here's more context.
BTW, if you're eligible for a refund for one of our sellers' apps, you can request it through our virtual assistant on paddle.net.
Paddle's refund policy is detailed in our buyer terms under "consumer right to cancel", available here.
In some instances, we will be under instruction to follow the refund policies of the particular product or service supplier the transaction relates to. Visit their website for details.
Please DM me on X or Linkedin if I can help further.