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Paddle is highly praised for its all-in-one payment and subscription management platform, simplifying global payment processing, subscription billing, and tax compliance. Makers from Craftwork Design and Partnero commend its seamless integration and ease of use. Amploo highlights its comprehensive analytics and support for multiple currencies. Users appreciate its ability to handle complex payment infrastructures, allowing businesses to focus on product development. However, some users report issues with customer support, particularly regarding refunds.
Paddle
Hi Annie!
I'm KP, part of the Paddle team. Sorry to hear about your refund situation. However, I am a bit confused on the specifics. In your review, you were referring to purchasing 'this app" but Paddle's not something you can buy directly. It's a Merchant of Record and we offer billing and compliance services to 6,000+ apps and products globally. Here's more context.
BTW, if you're eligible for a refund for one of our sellers' apps, you can request it through our virtual assistant on paddle.net.
Paddle's refund policy is detailed in our buyer terms under "consumer right to cancel", available here.
In some instances, we will be under instruction to follow the refund policies of the particular product or service supplier the transaction relates to. Visit their website for details.
Please DM me on X or Linkedin if I can help further.