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Omni is the greatest. Their service and customer support is perfect.
Omni exemplifies everything you want in a product that just works — you press a button within two hours my stuff is gone within 24 hours I can see all my items and manage all my items within Omni + request to borrow items from my friends + my community — 10X!
Monetization in Omni will be the 100X!
It would be great if "NOT AVAILABLE IN YOUR AREA" was made obvious prior making an account, searching for items, setting up profiles, and so forth. I had invested quite some time, including preparing to photograph items to add to the database, before the app thought to tell me I couldn't use it. Please, for god's sake, ask us for our zipcode as part of registration and have mercy.
My bike was not returned from a rental, and I currently do not have visibility into when or whether I'll get reimbursed for it. I didn't really look into the details of their process for handling stolen rental gear (my mistake!) before I started renting it out. Now, as far as I can tell they have no hard contract in place for how to manage reimbursement. It seems like it's just up to their goodwill.
They *say* that there's a process for getting reimbursed, but as far as I can tell my claim went to their "Claims Department" to die. If I actually do get reimbursed, I'll update this review.
Edit: After about a week or two of radio silence, I was informed that a check was heading my way. When I opened it, It was for the amount I'd requested, even though I didn't have a receipt for the bike. So in the end it worked out great. I'll be curious to see if they maintain that level of service going forward.
