I recently opened an account with nsave a couple of weeks ago, filled with excitement and high hopes for a modern, reliable banking solution. Unfortunately, my experience has been anything but positive, and I feel it’s important to share the issues I’ve encountered to warn others and encourage improvement from the developers.
Inadequate Customer Support
First off, the customer support is severely disappointing. I’ve reached out multiple times for help, only to receive slow, unhelpful, or completely irrelevant responses—if I get a reply at all. For an app managing something as critical as my finances, this level of support is unacceptable. It leaves users stranded and frustrated when problems arise, which is not what you’d expect from a fintech platform.
A Buggy, Half-Baked App
The app itself feels unreliable and poorly developed, especially for something as serious as banking. It’s riddled with bugs that make even basic tasks a hassle—functions often fail or behave unpredictably. The navigation is clunky, and the user interface is far from intuitive, making it a chore to use. For a platform I need to trust with my money, this half-baked experience is a major letdown.
Unclear Service Availability
One of the most frustrating issues is the lack of transparency about which services are available in which countries. At first, the app showcased certain features as accessible, leading me to invest time and effort into setting things up. Later, I was told those services weren’t actually available in my region—a detail that should’ve been clear from the start. This inconsistency is misleading and wastes users’ time.
Random Feature Removal
To make matters worse, nsave has a habit of removing features without warning or explanation. One day a function is there, and the next it’s gone, leaving me questioning the app’s stability. This unpredictability makes it impossible to rely on the platform for consistent banking needs and erodes any confidence I had in it.
Final Thoughts
Overall, my time with nsave has been deeply disappointing. Between the unresponsive customer support, a buggy and incomplete app, unclear service availability, and the random removal of features, it’s a platform I can’t trust or recommend. If you’re considering nsave, I strongly suggest steering clear and exploring more dependable fintech options instead.
