Mercury – Solid Banking for Startups, But Support Could Be Quicker
Mercury’s been a great option for startup banking... easy to set up, slick interface, and it integrates well with all the tools I need. I’ve been happy with the experience overall, especially since it’s built with startups in mind.
Why It Works:
- Simple Setup and Interface: Setting up an account is a breeze, and the dashboard is clean and intuitive. No fuss... just a straightforward experience.
- Startup-Friendly Features: They’ve got all the basics plus perks like cash management and venture debt options that make sense for early-stage companies. Feels like it’s really built for us.
Where It Could Improve:
- Support Delays: Here’s the downside... support can be painfully slow. I had a case where I needed to increase my card limit to make a larger purchase, and it took several days to get a response and even longer to get it approved. For a company that’s raised capital, waiting that long just to make a necessary purchase isn’t ideal. It definitely slows things down.
- Low Card Limits: The spending limits themselves are low, especially for businesses with decent funding. Having to go through hoops to raise limits each time is frustrating when you’re trying to move fast and get things done.
Overall Thoughts
Mercury is a solid choice if you’re looking for a startup-focused banking solution with a great interface and useful features. But... the slow support and low card limits make it tough when you’re running at startup speed. With quicker support and more flexible spending options, it could really be the perfect solution for growing companies.
Pretty, clean, and intuitive interface, virtual cards, regular updates, and responsive customer service make Mercury a win for my company. I recommend it.
I've been a Mercury customer for around six months. I have seven accounts and find the navigation on the site super easy to use. In terms of customer service, the team is super friendly and knowledgeable. Their fees are totally reasonable and great for my growing business.
Lot of the reviews here seem fake/shady (Say similar stuff, posted on same day, the type of word choice) But either way, Mercury so far has been working fine for me. CS seems to respond within a day or two. Initially had issues with larger payment, msged them and needed to see invoices of that larger amount to permit it. Once done, things have been working. Just sent wire to my international vendor and it seems to have gone through quicker than expected. So far so good.
I wish Mercury were available when I first incorporated my company. We've had to deal with so many time-consuming issues with previous banking partners. Mercury really let's you focus on your key differentiators, not wasting time moving money. Couldn't recommend Mercury more!
