
Mercari receives mixed reviews, with significant criticism directed at its customer service and fee structure. Many users report difficulties in obtaining refunds and resolving disputes, often feeling unsupported by the platform's customer service. Issues with transparency around fees and policies are also common, leading to dissatisfaction among both buyers and sellers. Despite these concerns, some users appreciate the platform's ease of use and the ability to find good deals. However, the negative experiences, particularly regarding customer support, overshadow the positive aspects for many users.