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I ordered my Magfast set of charging devices in September of 2019 and then doubled up on the order the following year. While I have yet to receive and try the products I am very happy with the communications and customer support. Regular emails have ensured that I am always kept up to date with the progress of the product design and manufacturing processes. These have slipped but are in line with many other products on the market these days that originate in China. The actual charging devices themselves look fantastic and I am very eager to take possession but at the same time I’m happy the company is making the effort to ensure that what they are sending out is of the highest quality. It may add to the delays but I’m content to wait. *****. Updated Sept 24th, 2022. ***** The honesty and integrity of Magfast is second to none. Several months ago I received an unsolicited partial refund because I had made an overpayment two years ago when placing an order. At the time of ordering (doubling up my original order from 2019), I paid for the jumper cables that attach to the Magfast Extreme. I hadn't realized these were actually 'free' at the time of placing my order and I hadn't realized that I had paid for them. Out of the blue, in June or July this year, while reviewing my orders, the Magfast team identified this over payment and refunded me the charge. I hadn't asked for it nor was I looking for it. I simply had not realized. While it isn't a huge amount that I had shelled out and a drop in the ocean for Magfast, I do believe it highlights their honesty and total integrity towards customer service. Yes the products are taking longer to come to market than many customers can wait for but I do believe they will be first class when they arrive. More and more are now being shipped and I anticipate mine arriving within the next few weeks. When they do, I will certainly provide a detailed and honest review of my findings but for now, the customer service is all I have to go on and that is first rate without a shadow of a doubt. I have total faith and confidence in the company, their staff and products. ************ Update November 19th, 2022 ************** My more recent order of Lux cables arrived last week and is everything and more that Magfast offered. This really is a premium cable that looks and feels great. The charging capabilities are truly magnificent. The packaging is also top quality. My pre-order of Life and Extreme are en-route with UPS and I anticipate them arriving within the next week or two - I keep checking the tracking number but it appears held up right now due to the US Thanksgiving holiday break. ********** Extreme & Life *********** Part of my original purchase arrived prior to Christmas 2022, allowing me the opportunity to travel with them as a test to see how they (Magfast Extreme & Life) functioned. I was not disappointed. There is a monitor glitch with Magfast Life but that is being addressed by Magfast and is scheduled to be replaced under warranty in the next week or two. Both devices are very easy to use and capable of providing several recharges to my cell phone and other portable accessories. For those who repeatedly spew out about Magfast being a scam, it most certainly is not. Their integrity is non-negotiable and absolute. They are honest and believe in their products, standing by everything they sell. Magfast has my full support and I look forward to further products in the future.
I ordered mine years ( & I do mean years) ago. I tried to find out when I would be getting my order but got the runaround. This guy uses the money he gets for orders to permanently vacation. They are a bunch of thieves in my book. Buyer beware.
Company and people are very customer oriented. Excellent customer support and transparency, communicating weekly with the Magfast community. Their vision and mission position them to really make a difference in the global charging market. I am happy to be involved with this company since 2020 and look forward to their growth and success.
This was a scam. I spent hundreds during their crowdfunding and only received a couple of the products. The other ones were never delivered, and instead of sending the order I PAID FOR, they gave me a credit towards PURCHASING more products. This is the second time I've supported their crowdfunding and I stupidly thought they'd do better the second time. Avoid this company.
I have been following Magfast for over a year now and I have been very happy with the products offered. The few times I have had the need to contact the company customer service department I have had a wonderful experience and they have been very helpful and informative.