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I’m very disappointed with the support experience from Jenni.ai. I was charged an unexpected auto-renewal fee in January, despite not receiving any prior notification or alert before payment date or in the first time when I inserted my payment data. I immediately reached out to their support team via email twice, kindly requesting a refund. Unfortunately, I have received no response whatsoever. It’s extremely frustrating and unprofessional for a company to ignore customer support emails, especially when it concerns billing issues.
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Hi Amir,
I apologise this has been your experience. If you’ve not received a response to your support messages, there may be an issue on our end. Could you please email kate@jenni.ai with your account email so we can investigate further, get this resolved and stop future issues from occurring for other users.
Your help is much appreciated