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Inya.ai helped us automate 70% of our loan support queries — and our CSAT went up! As the Head of Customer Experience at a digital lending platform, one of our biggest pain points was handling repetitive queries around loan eligibility, interest rates, and EMI dates — especially during peak hours. With Inya.ai, we built a smart conversational agent that now manages these inquiries 24/7 — across our app, WhatsApp, and website. What changed: Over 70% of Tier-1 support queries are now resolved without a human. Customers get instant answers, reducing wait time from 20 mins to under few seconds. The agent speaks 10+ regional languages, increasing accessibility for our Bharat audience. No coding. No long dev cycles. We were live in few minutes. This is what smart automation should feel like.
We’re a health insurance company with customers across India, and managing support in multiple languages was a constant challenge. From claim status checks to hospital network queries — the volume was huge. Enter Inya.ai. We deployed their GenAI agents in 5 languages — English, Hindi, Tamil, Telugu, and Marathi — across our website and IVR system. Here are the results , 85% reduction in manual support calls Real-time claim status updates via conversational interface Helped us go live in rural markets with localized communication The agent even guides users through complex claim processes using voice — making it easier for less tech-savvy users to interact. which is great.