Hopper

Provided false information on cancellation policy within 24 hours. Customer service useless and wasted time. After three hours of phone calls, Hopper still refused to help with me request for cancellation. Afterward, hopper then changed the flight to display non refundable. Basically pulling a bait and switch. False advertisement plus bait and switch, on top of a bunch of cheap insurance and premium support sales.

Their customer service is a joke and their automated phone lines are beyond frustrating. It's impossible to get in touch with an agent unless your account is 'Hopper VIP'.

The app is a scam!!!!I booked a room and it was confirmed, went to hotel and it wasn't available.Been trying to get ahold of customer support but it doesn't exist, it just keeps takes you to different pages on there website that don't help at all. When booking it try to get you to pay additional fees and I still haven't got refunded my money for the the booking that didn't exist. Steer away go to Priceline; I've booked a dozen times without not one issue. the only reason I tried the app was from the bait and switch commercial they had off booking 4* hotels for cheap, but it's definitely to good to be true. Don't get scammed by these liars and theives

I don't know if I'll ever use Hopper again. I had a flight from Seattle to Miami with a stopover in Denver leaving today @7:30pm. I never got any information from Hopper or from the airlines that I was using (Frontier and United). I got no information ever. I had some last minute what seemed like promotional emails from Frontier, telling me about my flight from Denver to Miami. That email said it was as much as 70 minutes going through TSA and that I should take that into consideration. However, my flight was to arrive from Seattle to Denver at 11:11pm. I was then to board the Frontier flight to Miami leaving at 00:12. There was a very high chance of missing that flight. I have to blame Hopper for that lack of oversight; it was too close for comfort. I wasn't about to go from Seattle to Denver with a high chance of missing my connecting flight and have to spend money on a hotel in Denver and it wasn't something I could afford to do; I wasn't taking a chance on being "maybe" reimbursed, so I chose not to fly at all. I tried to notify Hopper, but the Hopper App gave me the runaround. I'm somewhat tech savvy and even I was not able to inform Hopper of the confusion. So, out of consideration for the United Airlines flight to Denver, I let United airlines know that I was not going to fly at all. (By doing so, they can give my seat to another passenger who may need it). I am a Veteran of the U.S. Armed Forces and I have always been aware of the importance of being considerate with others. (For example, at the VA if I have an appointment with my doctor and can't make it, I let them know as soon as possible, so that another veteran can have my appointment). The VA will not say anything (in my particular circumstances) if I miss an appointment; I won't be charged. But I have to be considerate of a battle brother. I am not angry. I can afford to buy a new flight. I would like to get it nonstop, but from Seattle to Miami almost always has a stop along the way. My sister was the the one that recommended Hopper. (Unfortunately I had a little falling out with my sister because she recommended Hopper 😐). I don't need to go into details. I am sorry for the bad review but Hopper needs to know so they can help solve the confusion. Thank you. Andrew G Jaramillo Veteran/ U.S. Air Force

I do not recommend this app based on my experience. I booked a private room in a hostel - because that is exactly what the hostel had advertised. Despite having screenshots of both the advertised room and the room that I booked both showing a private room (and not a 12 bed dorm as the hostel then told me it would be) to prove this when requesting a refund because of false advertising, I was accused of lying for 45 minutes on the phone and given a non-monitored email inbox to send the actual proof to. I have literally done nothing wrong and have been the victim of a scam, then somehow accused of being the problem. Now when I check the same hostels advertised rooms, the images and ad copy are no longer for a private room but have been corrected to show the dorm in imagery and description so have clearly been made aware of the issue to rectify it, yet I have still received no response to or refund for the falsely advertised room. Additionally, I had paid extra for "Refund for any reason" coverage and never received a refund based on false advertising, or the paid for policy coverage.

Takes a week to respond and no way for your hotel to contact them. Also tried to get you to pay extra for fast custom support something it's competitors provide for free. This is the worse customer service and travel company I ever used. I used them one and it was my first and last time with hopper.

DO NOT USE. FRAUDULENT SITE. They get you to freeze and take a deposit, small yes, but it’s still your money - no risk as they will pay you back if the room isn’t available or, they pay the difference on a more expensive room… seems like a no brainer, right? They even offer to give you this deposit back as an extra discount when you eventually book… Then, how strange, the room is no longer available and they offer you a room that is no good?!? I booked or froze the price on a family room, lo and behold, this was not available (3 days later) and they offered a standard double! No use. And they will not return the deposit as ‘it’s not eligible, please read the terms’. It was a totally legitimate refund request. Further to this, the room I wanted was very much still available, and yes, on their site/app! The price had increased but that’s the point of the freeze. They simply will not honour their promises! Conned and lied to. Do not use. Atrocious and very dodgy activity!

Would NOT recommend this app!!! If there is any chance that you might have to change your reservations, they are not helpful, and they refer you to the hotel, then the hotel refers you back to the app, and none can help. It will end up costing more, SAVE YOUR MONEY AND A BAD EXPERIENCE!

Great app for predicting prices, but 100% avoid for booking. Flight changed by airline (15 hour layover) and I am still waiting over a week for a replacement flight. Every time Hopper emails the same original flight details, which I decline then no response. This has happened four times already, and now not even getting a response. Truly terrible (zero) customer service.