Hopper

Spend Less, Travel Better.

1.4•24 reviews•

44 followers

Spend Less, Travel Better.

1.4•24 reviews•

44 followers

•

•

The Hopper app has helped over 100 million travelers find deals on flights, hotels, homes or car rentals. You can watch a trip right in the app and we’ll monitor prices 24/7 and send you a notification when our algorithms recommend it's time to book.

Hopper reviews

The community submitted 24 reviews to tell us what they like about Hopper, what Hopper can do better, and more.

1.4

Based on 24 reviews

Review Hopper?

Hopper has received overwhelmingly negative feedback from users, primarily due to poor customer service and refund issues. Many users report difficulties in obtaining refunds for canceled bookings and express frustration with the app's support system, which often redirects them without resolution. Some users have experienced bait-and-switch tactics, where the booked accommodations were not as advertised. Despite its potential for predicting travel prices, the app's booking reliability and customer support are major concerns, leading many to advise against using Hopper for travel arrangements.

+21

Summarized with AI

Pros

flight price prediction (2)

Cons

poor customer service (17)

refund issues (9)

unreliable booking confirmations (8)

bait and switch (6)

unresponsive customer service (6)

extra fees (4)

false advertising (4)

lack of customer support (3)

slow refund process (3)

booking errors (2)

Pros

Cons

Reviews

Helpful

Founder Reviews

Other Reviews (24)

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palliardu din

•8 reviews

Hopper, a paragon of seamless travel Hopper CUSTOMER SERVICE +1 (8O5)-3O1 7O71 Hopper PHONE NUMBER +1 (8O5)-3O1 7O71 Hopper CUSTOMER SERVICE +1 (8O5)-3O1 7O71 Hopper PHONE NUMBER +1 (8O5)-3O1 7O71 orchestration, unfurls an experience that rivals the bespoke indulgences of aristocracy. Its digital tapestry weaves precision with an intuitive finesse, forecasting airfare fluctuations with the sagacity of a seasoned oracle. My sojourn through its opulent corridors of convenience was nothing short of revelatory—each interaction imbued with an elegance befitting the most discerning voyager. Reservations, executed with a symphonic harmony, bore no trace of plebeian inefficiencies. The app’s algorithmic clairvoyance stands as a testament to its technological grandeur, securing princely fares with an almost mystical prescience. Its interface, a veritable sonnet in code, elevates utility to the realm of artistry. Every transaction exudes an air of effortless aristocracy, sparing one the indignity of labyrinthine booking woes. To entrust one’s itinerary to Hopper is to embrace a voyage where technology and regality coalesce in divine symphony. In an era where mediocrity is an uninvited specter, Hopper reigns as an unwavering beacon of travel’s gilded renaissance.

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5mo ago

Julius Caesar

•1 review

The app is a scam!!!!I booked a room and it was confirmed, went to hotel and it wasn't available.Been trying to get ahold of customer support but it doesn't exist, it just keeps takes you to different pages on there website that don't help at all. When booking it try to get you to pay additional fees and I still haven't got refunded my money for the the booking that didn't exist. Steer away go to Priceline; I've booked a dozen times without not one issue. the only reason I tried the app was from the bait and switch commercial they had off booking 4* hotels for cheap, but it's definitely to good to be true. Don't get scammed by these liars and theives

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2yr ago

Howard Solomon

•1 review

Provided false information on cancellation policy within 24 hours. Customer service useless and wasted time. After three hours of phone calls, Hopper still refused to help with me request for cancellation. Afterward, hopper then changed the flight to display non refundable. Basically pulling a bait and switch. False advertisement plus bait and switch, on top of a bunch of cheap insurance and premium support sales.

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2yr ago

Lauren Normet

•1 review

Great app for predicting prices, but 100% avoid for booking. Flight changed by airline (15 hour layover) and I am still waiting over a week for a replacement flight. Every time Hopper emails the same original flight details, which I decline then no response. This has happened four times already, and now not even getting a response. Truly terrible (zero) customer service.

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2yr ago

Brittni Hewitt

•1 review

Used hopper for a hotel in New York. The hotel ended up being overbooked. Tried to get a hold of Hopper so that we could get our money back to book another room they ignored us and refused to refund us. We were stranded in New York with no hotel ended up having to book another one without getting the refund. Also, I purchased two separate flights the same day around the same time I accidentally clicked the change anytime insurance instead of the cancel anytime insurance on one of the flights. But I did click cancel anytime on the other one. Despite seeing that, knowing that I made a mistake, they refused to change it and told me they cannot refund my flight. I was purchasing the cancellation insurance because we knew there was a chance that we might have to cancel when I went to go change the flight to find something cheaper cause they said it could refund the difference my app wouldn't work so they said I needed to purchase a new flight that could be cheaper and then they would refund the difference from the other flight. Even though they told me that the airline was the only ones that could cancel my flight now they want me to book a second flight and then they will cancel that first flight, which I don't trust so now I'm just left to lose all that money from that flight. Customer service was terrible. No one is helpful. Both situations were horrible. I thought I'd give them another try and I regret it do not go through Hopper. I've had other times that ended up being great and working out, but if you have anything go wrong, they are not helpful and they are hard to get a hold of and they will not refund you so you will lose money. It's not worth the risk even if you find cheap discounts.

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1mo ago

ryan martin

•1 review

What do i think about Hopper? Well i used to think it was a top notch booking site until i had to request a refund based on cancelation of a room and rebooking with them cause i found the same room cheaper. If you wanna chase to get your credit and have to call over and over to be told you'll see the refund in 2-3 hours and days later still haven't received it. I'd definitely think twice before booking with this app. Hopper was my go to booking app but after this experience I'll think twice

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2mo ago

Deria Terrell

•1 review

I purchased a flight and paid for it in full, and they confirmed it before canceling. Now, they won’t issue a refund for seven days, which is really inconvenient. I would never use Hopper again.

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4mo ago

alex robertson

•1 review

I booked a return flight with Hopper, they confirmed the ticket and the seat. The day of departure the airline contacted me and said that I was on standby and requested additional payment to ensure a seat. I called Hopper they could not explain what happened and would not offer any compensation.

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6mo ago

Helen Faustino

•1 review

I would give 0 starts if I could. I paid more for the flexible booking, with full refund and cancellation any time. I couldn’t make it to my trip for personal reasons and I TRIED to contact hopper many time BEFORE the check in, even though I had the flexible booking. They didn’t answer me, I was abroad and they don’t have an email. Never got a reply from their chat or calls. When I could finally talk to them, they didn’t accept my refund request because it was after the check in time. I have screenshots proving that I tried many times. I got my money back by requesting it from my bank. A few weeks later, I was charged AGAIN for the booking that I never used and I paid the extra amount to be able to cancel in case of any change of plans. Never booking anything through hopper again. Support is terrible as well.

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6mo ago

sneqahol hol

•15 reviews

College football (French: football Hopper CUSTOMER SERVICE (8O5) 41'O 56OO HopperPHONE NUMBER ( 8O5)- 41O 56OO universitaire) is gridiron football that is played by teams of amateur student-athletes at universities and colleges. It was through collegiate competition that gridiron football first gained popularity in the United States.

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9mo ago

Hopper

Spend Less, Travel Better.

Spend Less, Travel Better.

Hopper reviews

The community submitted 24 reviews to tell us what they like about Hopper, what Hopper can do better, and more.

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