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Would NOT recommend this app!!! If there is any chance that you might have to change your reservations, they are not helpful, and they refer you to the hotel, then the hotel refers you back to the app, and none can help. It will end up costing more, SAVE YOUR MONEY AND A BAD EXPERIENCE!
My girlfriend called the customer service line, and the guy over the phone named Abhashek gave her a bad experience confirming a different flight for her when she never confirmed that’s what she wanted. Worst experience ever!!! They need to hire people that speak and understand English.
Their customer service is a joke and their automated phone lines are beyond frustrating. It's impossible to get in touch with an agent unless your account is 'Hopper VIP'.
I do not recommend this app based on my experience. I booked a private room in a hostel - because that is exactly what the hostel had advertised. Despite having screenshots of both the advertised room and the room that I booked both showing a private room (and not a 12 bed dorm as the hostel then told me it would be) to prove this when requesting a refund because of false advertising, I was accused of lying for 45 minutes on the phone and given a non-monitored email inbox to send the actual proof to. I have literally done nothing wrong and have been the victim of a scam, then somehow accused of being the problem. Now when I check the same hostels advertised rooms, the images and ad copy are no longer for a private room but have been corrected to show the dorm in imagery and description so have clearly been made aware of the issue to rectify it, yet I have still received no response to or refund for the falsely advertised room. Additionally, I had paid extra for "Refund for any reason" coverage and never received a refund based on false advertising, or the paid for policy coverage.
The biggest crap site ever! Got a gift card to stay at a hotel for my husbands birthday and at a hotel we always stay at that ALWAYS has mid week availability and I cannot book through Hopper due to a server error which they attributed to heavy traffic for the holiday but that’s a lie. It’s been all day, every hotel, every room. Now I can’t book anything and I can’t add another payment method or ANYTHING. It’s just a scam!
College football (French: football Hopper CUSTOMER SERVICE (8O5) 41'O 56OO HopperPHONE NUMBER ( 8O5)- 41O 56OO universitaire) is gridiron football that is played by teams of amateur student-athletes at universities and colleges. It was through collegiate competition that gridiron football first gained popularity in the United States.
DO NOT USE. FRAUDULENT SITE. They get you to freeze and take a deposit, small yes, but it’s still your money - no risk as they will pay you back if the room isn’t available or, they pay the difference on a more expensive room… seems like a no brainer, right? They even offer to give you this deposit back as an extra discount when you eventually book… Then, how strange, the room is no longer available and they offer you a room that is no good?!? I booked or froze the price on a family room, lo and behold, this was not available (3 days later) and they offered a standard double! No use. And they will not return the deposit as ‘it’s not eligible, please read the terms’. It was a totally legitimate refund request. Further to this, the room I wanted was very much still available, and yes, on their site/app! The price had increased but that’s the point of the freeze. They simply will not honour their promises! Conned and lied to. Do not use. Atrocious and very dodgy activity!
Provided false information on cancellation policy within 24 hours. Customer service useless and wasted time. After three hours of phone calls, Hopper still refused to help with me request for cancellation. Afterward, hopper then changed the flight to display non refundable. Basically pulling a bait and switch. False advertisement plus bait and switch, on top of a bunch of cheap insurance and premium support sales.
The app is a scam!!!!I booked a room and it was confirmed, went to hotel and it wasn't available.Been trying to get ahold of customer support but it doesn't exist, it just keeps takes you to different pages on there website that don't help at all. When booking it try to get you to pay additional fees and I still haven't got refunded my money for the the booking that didn't exist. Steer away go to Priceline; I've booked a dozen times without not one issue. the only reason I tried the app was from the bait and switch commercial they had off booking 4* hotels for cheap, but it's definitely to good to be true. Don't get scammed by these liars and theives
Do not use them, I booked a deluxe sea view room in Taj Palace Mumbai for 4 nights. After booking I called the hotel they said my reservation was done at Taj palace Tower. In short it’s bait and switch, Bad way to conduct business.
