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The tool seemed promising, so I decided to make a purchase. Despite the relatively high price, my enthusiasm for AI led me to give it a shot. However, I've encountered significant issues with non-existent customer support. I've reached out multiple times, sent messages, but have yet to receive any response. After submitting a video, ready for editing and uploading, I consistently received a message stating I needed to wait 2-6 hours for approval due to moderation policies. It often ended up being closer to the 6-hour mark. No rule violations on my end. One of my videos was rejected for a violation, even though it contained my regular, rule-compliant content. I reached out to support, yet, once again, received no response. Meanwhile, I was still charged for the rejected video. Using non-English language results in poor outcomes. It's not recommended if you plan on creating content in languages other than English. While the avatars look promising, and the results vary in quality, in my opinion, it's not worth the money. Unfortunately, I have four more days to use the credits I bought, but their peculiar moderation policy and poor performance in my language make it challenging to create usable videos.
the product is awesome but their support sucks raw eggs, been over a month and no answers to any emails to support
If you are looking for an alternative to create videos with talking avatars from photos, don't waste your time and money on this service. It is the worst service that exists, with terrible quality and unusable videos. They deduct your credits even for videos that are INDECENT, even if you upload HD images, the result will be extremely poor. I don't understand how they can sell such a service. And if the video is unusable, they obviously won't refund your credits. Forget about it and look for something else.
They are nbot presenting available options under different subscription plans correctly. I first subscribed to your Heygen Creator plan to use video translation with proofread, as it was listed as available under that plan Then, when I wanted to use that function it directed me to upgrade to your business plan, presenting Proofread option as available, so I upgraded. I tried again and now I got an answer that the feature is reserved to Enterprise plan.
For me, they are scammers. If I could, I would give a 0 star rating... Look, this was the situation: First of all, I canceled my subscription inside the platform last month and they charged me again anyway, but it doesn't stop there. Into my account history I have paid for 4 months for a 15 minute credit. Actually, 3 monthly payments paid, with the exception of this one (march 2024) now that I'm asking for cancellation and refund. By my calculations (and by the calculation of anyone who knows how to add), this is the equivalent of 45 minutes of credits for video generation. My total video generation history was exactly 9 credits, equivalent to 9 minutes. Where the hell did the other 36 minutes go? Totally scammers
We just love HeyGen, we have an autistic child that sometimes will close off and not talk for long periods, but now using the HeyGen Avatar generator, even when he is being silent, He will create these Amazing Videos with your app that allow Him to Speak as His Avatar when he is inside of his silent times! Thank you HeyGen, for giving us a very Amazing, Easy and Artful way for @Makai2009 to communicate.! That Part Right There!!!
HeyGen