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Don’t do it. I should’ve listened to the reviews. I specially went to Hers because I lost my insurance after my show ended (film strike) and needed my birth control refill. I told them I needed LoLo (Loestrin Fe) birth control because it’s the only birth control I’ve ever liked. They said and I quote that they were giving me “Loestrin Fe 1/20 with iron 20 mcg-1 mg tablet Effective Date: May 9, 2023” I go to pick up and it’s a generic brand called “Blisovi FE” that gave me terrible headaches and mood swings. I tell them there must’ve been a mistake and they try to tell me that’s they’re basically the same: “Blisovi FE 1/20 and Loestrin Fe 1/20 are both combination birth control pills that contain the same active ingredients, including norethindrone acetate 1 mg, ethinyl estradiol 0.02 mg, and ferrous fumarate 75 mg. Both medications work in the same way to prevent pregnancy by inhibiting ovulation and thickening cervical mucus to prevent sperm from reaching the egg. They are also used to regulate menstrual cycles and treat symptoms of premenstrual syndrome (PMS).“ Should be illegal. They literally told me I’m getting one medication and give me the wrong one. I try to ask them to change it and they can’t they just took my money, told me they’re give me something I didn’t want.
Since I started using their product my scalp started to hurt and itch. It’s so incredibly dry and painful and I could not stop itching it. And then I got night sweats. I kept trying to finish the bottle to see if things would change and nothing improved. I stopped taking them and my symptoms went away. I contacted their customer service department and they basically said we’re sorry, too bad, but you don’t get your money back. I will not be recommending their brand to anyone.
They charged me before talking about my options, then prescribed me a medication that would never have worked for my given situation. They did that because they are very limited in what they can prescribe so they don't consider what's best for the patient, but rather what will make them money. I absolutely recommend not using hers.
So after reading all of the negative reviews, I freaked out and called to cancel my subscription ASAP however, when I called customer service to cancel there was no wait time and Carol was very kind and helping me to cancel my subscription. I don’t see what all the negative reviews are about, because I had an excellent experience with customer service, and I love the product. Will definitely consider resubscribing in the future
They have a “policy” that you CANNOT cancel your order if it’s within a couple days of the subscription renewal. Even if they have not shipped any medications or products to you, they do not attempt to cancel the order. All they do is parrot back this policy and refuse to do anything. I told them I wanted to cancel before they sent me anything, and they told me they were going to ship it anyway because of this lazy policy.
I had a very disappointing experience with Hers. They charged me for my subscription on May 31st, even though it was set to renew on June 9th. Additionally, I spoke with their doctor back in December, who advised that I stop taking the medication. Once I got in contact with them, they basically wiped the record clean on the app, so now it doesn't show when the renewal date was set to be. This situation has been frustrating and confusing, and I am very dissatisfied with how it was handled. I perceive them as a sneaky, underhanded company.
I gained 10 pounds on the system despite making big diet and workout changes. A doctor did not contact me to talk about my dosing or program before it renewed for another three months so adjustments were not made. I was told I could be offered a substitute for the second shipment by trying other meds but I have to sign up again as they can't change the program for me. When I do this I'm suddenly not eligible for any weightloss program now - even the original one. Customer service and the assigned doctor to my account both stop responding. So there is no resolution and once you complain they ice you out.
My medicine got delayed in transit for an extra week and the company was absolutely ZERO help. There is NO customer service number. You can only email them. They will NOT go out of there way or even do the job they are supposed to do & help you. I will be canceling my subscription and finding an alternative route. This company has done nothing but exaggerate my mental health problems. Shame on this company.
