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The mission of @danielbakh and @dorin_t totally resonates with me. As a maker of a SaaS product, I know the frustration they describe first hand. No matter how great the UX of your product is, or how well thought out everything in your product is: Users will have problems. And the unfortunate reality is, that the user who have problems, are also the ones who struggle with support tools the most. I lost count how often I got an unreadable screenshot embedded in a word document created as new support ticket. Fullview is a game changer (do we still say that? :)) - Instant support. No struggling. Seeing what the user sees. Everybody needs Fullview
You're really on to something! As a B2b SaaS founder, I can safely say that it's all about that customer experience and you guys are set to make a big difference here.
I love to see tools like this in Customer Success. The amount of time it takes to get valuable information that allows you to decide if the client needs further training or if they have a valid bug or feature request that needs to be submitted could be cut in half (if not more).
I am in love with the idea of bridging the gap between customer support and users. Your comprehensive toolset looks like a game changer for real-time support and product development. Wishing you, Dorin, and the entire Fullview team immense success on this innovative journey! 🚀
Congrats on the launch @danielbakh, Dorin & team! You've built an awesome product that truly has the potential to revolutionise the way customer support teams operate.
This is a problem worth solving - imagine you do not have to spend frustrating back and forth with customers on steps to duplicate the problem - you can simply tell the customer I am pulling your log files when you ran into the issue and share those steps and files with your engineering team. Now that is the customer experience all products should aim to provide. Well done.
Amazing! It's going to be super helpful for us, not only for customer support but also for internal collaboration. Good luck with your launch today, and thanks for making it!
Cobrowsing & session replays for faster customer support sounds really interesting. All the best I'm so glad you've developed a cool video. Kudos to your efforts. P.S. Please let me know if you need any help in creating an Awesome Custom Animated Explainer video.
We’ve been using Fullview pretty much since the beginning of the adventure, and let me say: These. guys. can’t. stop. iterating. First we were looking for the best cobrowsing product to help debug users, one that really captured the user’s screen and didn’t end up with bugs as soon as it saw our web app - check. Then we wanted to also call those users in-app, without sending them to a Google Meet/Zoom link. It worked perfectly on Windows, bugged on Mac; then a few weeks later: in-app calling has been reworked - you can use it easily with anyone on any platform. We didn’t even have to suggest session recordings before the team had already launched them and man, they’re just perfect 👌 In my opinion, everyone who has a SaaS needs Fullview. Good luck on the launch guys!
