Hey 👋 My name is Nathan and I am the founder of Caffeinated CX. Today we're excited to start super powering support teams on Freshdesk!
Our AI has been proven to enable support team members to answer 3x as many tickets and have higher satisfaction scores. We focus on empowering support reps, not replacing them.
I built Caffeinated for two main reasons:
1. In my last company, Sourcify, we experienced 7x spikes in support during the holidays. It was near impossible to continue a high level of support with the same number of team members. Caffeinated was originally built to address this as our reps have been able to solve 3x as many tickets in the same time period using Caffeinated.
2. Support can be repetitive and AI should be performing support functions, not just responding to tickets: My focus has been on superpowering team members with AI. We started as an autodraft tool that continuously learns based on your knowledge center and past ticket history. Now Caffeinated can integrate into your commerce stack like Shopify to enable your support reps to update orders in one click. We aim to use AI to automate refunds, cancellations, and more for support reps. What once took a rep seven steps can now be achieved in one click natively on Freshdesk.
As a bootstrapped solo founder, I appreciate you checking out Caffeinated. I know we have the best software for the best price on the market as we only charge when our AI is used to solve a ticket and there are no annual contracts. Give us a try, free for 7 days: www.caffeinatedcx.com
Zendesk AI by Caffeinated CX
Zendesk AI by Caffeinated CX