Exalate is praised for its flexibility and ease of use, allowing seamless integration between various platforms like Jira and ServiceNow. Users appreciate its ability to sync data bi-directionally, which simplifies collaboration between different teams. The tool is noted for its intuitive setup, offering both no-code and customizable code options. Users highlight the responsive support and the tool's capacity to handle complex integrations, making it a valuable asset for managing cross-platform workflows efficiently.