They are predators, plain and simple. They are trying to bill me two years after a trial service and I had no they accessed my cable account on my behalf. What they are trying to charge me for is a total joke. The rate for unbundled services after they UN-bundled what I had done. None of the "what could be improved" applies. What is important to know is that they are blood-suckers who hide their terms and aren't honest with consumers.