Dots is highly praised for its ability to streamline community management on Slack and Discord. Users appreciate its automation features, which simplify onboarding and enhance member experiences. The tool is noted for its ease of use, especially for non-technical users, and its capacity to provide valuable member insights. The Dots team is commended for their responsive customer support and openness to feedback, which contributes to continuous product improvement. Overall, Dots is seen as an essential tool for efficient community scaling.