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Dots is praised for its ability to streamline community management on Slack and Discord, with users highlighting its effectiveness in onboarding and member engagement. The tool's no-code interface is appreciated by non-technical users, and its customer support is noted for being responsive and open to feedback. However, there are concerns about potential issues with subscription payments and inactive integrations. Overall, Dots is valued for its automation capabilities and insights, which help community leaders save time and enhance user experiences.
