Customer Inbox in Slack by Across alternatives

Before Dispatch, I was way too comfortable with the "Mark Unread" option. Inefficiently reading, and re-reading the same message over and over until the time of taking action could align with when I viewed it. Why not just use Slack Reminders? Well, you my friend must not be an avid user of Slack because… Well, they suck. All-in-all my entire team (me included) was inundated with less important channel messages (if you also use Slack as your company's brain, you'll understand this), and the important/time-sensitive messages always fell by the wayside. Slack simply was not a joy to use, but rather a time-sink. After Dispatch, I actually… Enjoyed checking Slack. (yup 🤯). I'm able to treat Slack like email, triaging through messages (especially in the world with Slack Connect and countless external Slack channels, it's more email-like than ever)—simply put, Dispatch pulls Slack into the modern age of messaging. I can now actually prioritize channels and messages, while easily snoozing and revisiting messages at the critical time that I need to see them again. I actually feel like my team members see my messages on Slack now? It has encouraged my team to also use proper threading, so our Slack is more organized and cleaner than ever. Dispatch just does what Slack could never do, it has made the once overwhelming tool a joy to use. Genuinely dread the idea of not being able to use it again. You simply can't go back. Use it solo or with a team—it makes Slack 2–3x better.

We find this tool incredibly intuite, and the best thing is literally zero user training is needed - everyone knows how to click a button - giving us point-in-time actionable notifications right where our team is already working - Slack!