CostPlus Drugs

No middlemen, no price games, huge drug savings

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Mark Cubans latest venture, Cost Plus, offers hundreds of common (and often life-saving) medications at the lowest possible prices by cutting out the pharmacy middlemen and passing all savings to you.

CostPlus Drugs reviews

The community submitted 30 reviews to tell us what they like about CostPlus Drugs, what CostPlus Drugs can do better, and more.

1.6

Based on 30 reviews

Review CostPlus Drugs?

CostPlus Drugs, Mark Cuban's venture, aims to offer medications at low prices by eliminating middlemen. However, user reviews highlight significant issues with customer service and order fulfillment. Many users report delays in shipping, difficulty in contacting support, and problems with prescription processing. While some praise the cost savings, others express frustration over the lack of reliability and communication. The service appears beneficial for those who can navigate its challenges, but many find the experience frustrating and unreliable. Improvements in customer service and system efficiency are needed.

+27

Summarized with AI

Pros

low prices (9)

quick order processing (2)

Cons

poor customer service (16)

shipping delays (11)

lack of customer support contact (8)

difficult prescription submission (7)

inaccurate order fulfillment (5)

Pros

Cons

Reviews

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Sandi Tucker-Stanbro

•1 review

My physician placed 2 prescriptions with Cost Plus Drugs in July. I received an email from Cost Plus Drugs that the prescriptions had been received. However, when I went to order them, they weren't showing on my prescription manager dashboard. The "contact us" link only provides a form to fill out and submit, not a phone number. I submitted the form and after a week of nothing but automated "we have received your email" and no response, I tried again. Still nothing and my prescriptions weren't showing on the dashboard. I finally dug into the area of their website for providers and found a phone number. From there I was able to actually talk to a person who couldn't find the prescriptions in the system anywhere and asked that I have my doctor call those in again. My physician happily did so, and I again, received emails from Cost Plus Drugs that both were received. Again, those are not available in the prescription manager and Cost Plus Drugs can't find the prescriptions. While I was super happy to get a much better price on these prescriptions, the fact that my doctor has had to contact them twice to submit the prescriptions, they still can't find them in their system, yet their system is sending me emails that they have those prescriptions is pissing me all the way off. It has now been since July 21 that I have been trying to get these processed so I can receive them. It's a good thing they aren't urgent or I would be screwed.

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3yr ago

R Hunziker

•1 review

Customer service isn't bad - it's nonexistent. It appears to be completely random whether prescriptions from your doctor will appear in your account. The prices are good, but chasing down your prescriptions isn't worth the headache. An all around awful experience.

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2yr ago

Hamid Alaani

•1 review

My doctor sent my scripts over 2 weeks. The scripts are not in my account yet. I can't order my medication. I contacted them and I got a generic email saying that they can't respond to every single email personally and some other crazy thing. Very complicated and not user-friendly. I use healthwarehouse.com now, a much better option

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2yr ago

Russ Alexander

•1 review

Great prices if you can actually receive the drugs. Shipping department is terrible. They will NOT put the correct address on the label, so it is returned. This has happened twice and now they refuse to reship or refund. I actually need these this medication on a daily basis and have now been without for over three weeks. The doctor ordered from my local GoodRX pharmacy that I used before.

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2yr ago

Slomak

•1 review

It's a great concept, but is so incredibly inept in function, it's only worth it if you want to now add blood pressure medication to your needs.

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2yr ago

Leah Bateman

•1 review

As with most low-cost options, everything is great as long as you follow the happy path, but as soon as you need anything different, all bets are off. In my case, I realized that due to a weird refill schedule at my previous pharmacy, I was going to run out of one of my four medications towards the end of a three-month overseas trip. On my doctor's advice, I emailed CostPlus on Tuesday to see if I could get an early refill, and only just now (Friday) got a response directing me to call Customer Service and press the number for prescribers. Finally talked to a representative, then a pharmacist, who said he would see what he could do, but I'm concerned the refill won't reach me before I leave in a week. Three stars because they're good as long as you don't need anything special, and because I did actually finally manage to talk to a human who could help. Just make sure you deal with them well in advance and have a backup plan in case they're too slow.

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2yr ago

Betty Karnes

•1 review

Customer support is terrible. Drug order has been hung up for two months. The contact us feature on their site is useless. I guess you get what you pay for.

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3yr ago

Alex K

•1 review

By far the worst experience I've ever had with a pharmacy. There have been countless times in which my prescription was delayed delivering to me for a myriad of reasons on their end, causing me to go without my meds for days on end several times. The only pro is the cost but I guess you get what you pay for.

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3yr ago

Joe Polanco

•2 reviews

Don't have much since after signing up, the options for getting a prescription filled were very limited. I have PDF and hard copy prescriptions from my doctor but there is no facility to accept either. Headed to Meyer.

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3yr ago

Nick Grossman

•1 review

Very poor service. Ordered expedited (2-3 day delivery). 5 days later my drugs were finally shipped. No way to speak to anyone and had to get an emergency prescription from my doctor as I ran out. Automated email replies are unhelpful. Terrible customer service.

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3yr ago

CostPlus Drugs

No middlemen, no price games, huge drug savings

CostPlus Drugs reviews

The community submitted 30 reviews to tell us what they like about CostPlus Drugs, what CostPlus Drugs can do better, and more.

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