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I have many friends who used the first version of Bristly and they love it. Creators promise this version is much better!
We've been using the beta version of Bristly, called Britebite for our dog. I'll say there's no substitute for this product, as it cleans dogs' teeth without side effects. We don't need to take our dog to the vet for tooth cleaning anymore, which is awesome.
I backed this on Kickstarter. The product was delivered several months late, without packaging. The instructions were written in tiny font and were riddled with spelling errors. The updates given by the company were unhelpful and often irrelevant to the progress of the campaign. The company is unapologetic about the lack of quality and has stopped responding to requests for refunds. The product design was changed without notifying the backers (the original product had a hole for the toothpaste, not a slot, and the product was never listed as scented).
*Read the other comments about poor customer service and read the sketchy return policy before buying this product!* I purchased the appropriate size for my dog and followed the guidelines for usage exactly. I could immediately tell that my dog will destroy this product in no time. I contacted the company to return it and have received automated responses that contain “usage guidelines” and videos on usage or otherwise been completely ignored. It’s terrible/non-existent customer service and we all know any company that has a good product allows their customers to easily return the product because they stand behind it’s quality.
My dogs were exited to use it but the same way as any other toy I have given. They just chewed it for some minutes the first day but lost interest after even when I was pushing them to do it. Both products were broken on the corners at their base the very same day
I don't know what the designers were thinking. Early photos showed the opening to the toothpaste reservoir as being round. I purchased two of these, with the toothpaste made by the same company, but the toothpaste bottle has a round opening (like any other bottle of toothpaste), but the toothbrush has a long narrow opening -- about big enough to put a butter knife down into. How the heck you're supposed to get a round stream of toothpaste into a long, narrow hole is beyond me, and without it, the dogs have no interest. Total waste of money. By the way - the toothpaste has the consistency of glue. It is sticky and stringy when you touch it.
