Beam
AI co-pilot for CX agents with built-in QA/fraud/compliance.
46 followers
AI co-pilot for contact centers: real-time QA, compliance, and coaching across 100% of calls. Reduce AHT, boost NPS, stop fraud, detect deepfakes, and train agents faster. Agents get full context, insights, and guidance to deliver top CX.
Beam
Whatting
Wow, Beam sounds like a game-changer for customer success teams dealing with the constant pressure of QA and compliance. I really like how you're tackling real-time coaching and deepfake detection — that's super relevant given how fast AI-generated content is spreading. Curious, how has the reception been from teams already using it? Also, how does Beam balance between automation and preserving the human touch on calls?
Beam
Thanks, @chanwoo_kim ! Really appreciate that.
Teams using Beam so far have loved it. It helps them stay on top of QA and compliance without getting in the way. Agents actually like it too, since it gives quick tips and context but still lets them lead the conversation.
Right now, we’re focused on making sure feedback feels helpful and not robotic. We're really pushing for a collaborative future where human + AI means better customer service.
I Like the Theme color of your website!
Beam
@harsh344 Thanks, Harsh!