I set up an account and purchased transcriptions through their service. However, I attempted to log in again about a week after my first transaction and my credentials no longer worked. When I attempted to reset my password, it says my email doesn't exist even though I have their activation email in my inbox. I'm not comfortable having put my payment information into a service I can no longer access. I've reached out to the company via their contact form and by responding to their listed email. No response.
Used this product several times to transcribe my user-interviews, it was quite smooth experience. Nice instrument to boost discovery stage for products.
Timestamp feature is cool when your recognition isn't perfect – I use that to store and prioritize my users' feedbacks and feature-requests together with airtable.
