Purchased 2Slash on 7/27.
Never got a receipt for my purchase.
More importantly, 2Slash has never worked.
Whenever I try to use 2Slash, it returns this error "Error communicating with our supercharged AI")
As a result, I want a full refund.
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UPDATE: The software app responded to my honest review with lies.
1. After I purchased on 7/25 and notified them that I never received a confirmation of the purchase, they sent me one email on 7/27. This is it copied-and-pasted, verbatim:
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Hi Guin,
Thank you for your purchase with us and for reaching out to us.
Once you pay, you should receive a confirmation from Stripe - if you didn't I am going to take a look at it right away.
You can access your billing information + past by clicking the Manage subscription button in your extension and logging into Stripe - here you will find all the information needed.
Let me know if there is anything missing.
Thank you,
Alex
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Here's my response:
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Hey Alex,
I was finally able to get everything connected, but I never did receive a purchase confirmation email from Stripe.
Thanks,
Guin
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11 hours later, here's their next response:
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Hi Guin,
No worries I am checking it - but you were able to pull it out from the manage subscription dashboard or want me to pull it for you?
Thanks,
Alex
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After 12 days of trying to get the app/extension to work, I sent an email requesting a full refund. Here's that email:
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I was never able to get a receipt for my purchase.
Also, more importantly, 2Slash has never worked. Whenever I try to use 2Slash, it returns this error "Error communicating with our supercharged AI")
As a result, I want a full refund.
Thank you.
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There was no response to this email.
Later that day (8/9/2023), I received a receipt for my original purchase. And finally, an email from Alex, telling me not to "get annoyed" (I'm not annoyed. I simply want a refund and to be done with 2Slash which didn't work) and trying to talk me out of a refund.
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Hi there,
First we very much want to help you resolve your issue and are always in constant communication with you.
So let's tackle it one by one if you don't mind:
1. Your receipt is being handled by Stripe and they are the ones that need to send it - I understand you didn't get it. I just manually sent it from Stripe to try and see if it helps.
2. Let's see if we can resolve the error communicating with... thingy, you use your own API key so the exception is not representing the true error which is: You exceeded your current quota, please check your plan and billing details.
This has to do with your key and not 2Slash.
3. I understand you want a refund but it seems the reason why it's not working is not because of us - what I can do as a one time thing is to switch you to an annual plan and not charge you extra. This will be a huge discount as the annual plan costs $96, you will be able to use 2Slash's keys and it will work well.
No need to get annoyed, we are always here to help you resolve your issue and answer as quickly as we can - we aren't hiding or running away and trying our best to support all of our customers.
I hope that we can resolve this quickly.
Thanks,
Alex
