🤖 Design automated conversations in minutes. 👌 Through a visual and intuitive flow builder. 🌏 Get instant results and grow your business in 54 languages.
As a SaaS entrepreneur, I’ve quickly learned that there’s no one-size-fits-all solution for everything.🤷♂️
So here in Xeno, our entire team has thought of a way to be able to accommodate as many different customer communication needs as possible. What better way to do that than to let organizations create their own customized communication workflow?🤓 With Xeno Conversation Flows, organizations can now design unique Conversation Flows that match their own needs.💪
Whether you have a support team that’s available 24/7 or just 2 team members, whether you want to communicate over social networks or your website only, whether you have a multilingual target market or a single country market, we made Xeno Conversation Flows just for you! Your imagination is the only limit! 🙌
Try Xeno Conversation Flows now and let us know your thoughts so we can make it an amazing solution for all your customer communication needs!🚀
Cheers,
Alex
Hello there!
I’m the developer and the maker of Xeno Conversation Flows.
This is the biggest project I’ve ever worked on so far so it has been a real challenge for me.
To the developers out there, you must know what I mean! From its conception to its development, I’ve been responsible for it since the beginning and brought it to where it is now.
I always ask myself questions: Did I build it the right way? Will it meet people’s needs?
I must say that all of this started with a few customer needs - that is:
* Being able to chat to customers in different languages.
* Being able to see your contacts chatting with your bot in real-time.
* Being able to take back control of an automated conversation if needed.
* Standardizing conversation behaviors between bot and human teams.
* Being able to customize all bot responses.
* Uniforming code across multiple channels (Chatbox, FB Messenger, Twitter, SMS…).
After much thought and after discussing with the entire Xeno team, we figured that these needs could be addressed by a single solution: Conversation Flows!
The development was tough but I persevered to make it work. I had to analyze Xeno’s existing behavior and find a way to abstract the messages into reusable components, migrate the legacy data model into a new one, take into consideration beta-testers’ feedback, apply changes in a timely manner as needed, and the list goes on...
Also, building the visual flow editor to have a WYSIWYG display has been tough but very fulfilling at the same time. I once tried to build an arrow and I got a match instead (see image: https://pbs.twimg.com/media/EKSd...)! 🤔
Oh! And working on that “auto arrange” / “anti-collision” feature?! It went all haywire at some point, so don't even let me start talking about it! 🤯
The experience has been a rollercoaster ride - there were ups and downs but it was a really fun ride!
I continue to work hard in improving the Conversation Flows day-by-day so let me know what you think in the comments section! I look forward to seeing more and more people use Xeno Conversation Flows in the future so, together, let’s make this product the best it can possibly be!
Rémy
@alainmevellec Thank you Alain! 🥰 Indeed, Conversation Flows push Xeno to another level 🚀 as it links all our conversational features together. It gives you the ability to design automated conversational customer-oriented experiences 🤖 through an intuitive UI. It is the core of our product's vision. Let me know if you have any question!
Xeno Conversation Flows
Xeno Conversation Flows
Xeno Conversation Flows