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Launched on March 14th, 2024
Launched on June 28th, 2023
Effectively helps the CSM team manage customer interactions and track critical information like renewals, outcomes and a bunch more stuff. The team at Vitally is responsive and not afraid to question the status quo, they're great partners.
Vitally is a top-tier product that each and every CS team should use. This product lifts the hood on your customer data and health, opening the door for an opportunity to provide a world-class customer experience. Take the jump and give Vitally a whirl!
This is one of the coolest new features I've seen in a while. Vitally is going to be a product leader soon because of their willingness to push the boundaries and embrace cutting-edge tech. I'm calling it now.
We're all aware that generative AI has the potential to radically transform work in the long term, but in the short term, AI-enabled tools can enhance productivity for Customer Success teams today. Small productivity gains and improvements to customer experience add up to a big impact. Increased productivity isn't always about grand new systems. Sometimes (maybe often times), it's about doing repetitive work X% better with less effort. That's what this tool offers, IMO (wrapped in a fun design). Customer-facing teams at companies of any size should give this tool a try. :-)
Vitally is incredibly easy to use and has one of the best on boarding experiences I have seen in a long time. In just a couple minutes, you'll be connected with your Segment event stream and pulling in customer data from Stripe.
They really shine by aggregating data on a per-client level, which is immensely helpful for B2B startups. Additionally, their alerts product turns a typically passive stream of events from conventional analytics products into a revenue-driving proactive engagement tool.
It's super early to tell how Vitally ultimately impacts our customer retention, but given my experience thus far, I've got high hopes. Super responsive team, beautifully designed product, A+ execution. Highly recommend.
