twilio

Hey Product Hunters! 👋 I’m Marc, a Product Manager building Twilio Frontline. Our team is super excited to announce that Frontline, our mobile-first application for sales, is Generally Available. Now salespeople can manage conversations across SMS, MMS, WhatsApp, voice, and chat in a single app. 🤔 Why we built Frontline In a digital-first world, the ability to connect with prospects and customers across the channels they prefer has never been more important. But for many sales teams, it's a hassle. They’re typically left using their own personal devices (and phone number) for channels like SMS, WhatsApp, and voice. It causes inefficient app-switching, mixes personal conversations with work, and exposes businesses to massive regulatory risks. We solved company-issued email decades ago, but what about mobile-first channels like SMS, WhatsApp and voice? That’s why we built Frontline! 🪄 What Frontline does Twilio Frontline delivers programmability, compliance, and an employee-friendly user experience. It provides full API access to all of your customer interactions using Twilio Conversations, and it can integrate with any CRM. Over the past few months, we’ve also added native voice calling, HIPAA-eligibility, and a web interface. Frontline enables businesses to find the perfect balance between compliance requirements, ease of use, and consumer experience – simplifying the process of building client relationships on a foundation of trust. You can learn more about our launch from our blog post, and I’d love to answer any questions that are out there! ✨ Blog post: https://www.twilio.com/blog/twil... 🤩 Demo: https://www.twilio.com/go/frontl...

Congrats, looks amazing!

Great product Mark Devens and team, customers across the globe are looking for tools to meet this need and Frontline hit the mark.