SupportYard

@bentossell it wasn't actually launched a year ago. so the big update is now that it's actually launched!

Hi @bentossell. Thanks for interesting in SupportYard. Anyway, @_jacksmith is right - we were launched a year ago, but a week ago we launched again :) Reason for that is that we joined forces with a team behind ActiveCollab in January (https://blog.activecollab.com/we...) and since then we were in beta (again) because we had some "infrastructural" and strategic work to do. Last week we finished did the migration to the new infrastructure, updated SupportYard and now we're officially launched. You can take a look at what's new here - https://supportyard.com/whatsnew..., but in short: - we migrated to a new infrastructure (robust, more stable, more secure) - we migrated to a new login system (we and ActiveCollab use the same login so if someone has an AC account he/she can access his/hers SY account with the same login credentials) - we improved UI/UX for some existing features (and we're still working on improvements) - we added some new features (saving search presets, canned responses, agent collision prevention, better contacts, etc.) - we introduced a free plan for up to 5 users (agents) - on mentioned "what's new" page you can see what new features we have on our roadmap for the next few months I hope this answers your question and if you have any other question please let me know!

@milanstosic @bentossell Great thanks for the information! Helps get a better understanding for sure 😀

@bentossell My idea was to "refresh" social profiles as soon as we launch, but the past week was very "turbulent" and I didn't have time for this. Thanks for asking and I'll add some new images/information in the near future. Cheers!

@haseeb Hi Haseeb, you can signup for a 30 day free trial here - https://supportyard.com/signup/ :) P.S. Sorry for late response but I didn't receive email notification from PH about new comments :(