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Samestate

Samestate

Support your customer better by seeing exactly what they see

2 followers

Support your customer better by seeing exactly what they see

2 followers

Visit website
Samestate helps support teams to solve customers problems faster through session recordings, analytics and one-click screen takeover.
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Company Info
samestate.co
Samestate Info
Launched in 2017View 1 launch
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p/samestate
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Samestate gallery image
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Launch tags:
Customer Communication•SaaS•Tech
Launch Team
Sean PercivalEduardo SorribasBowen Moody

What do you think? …

Tobias Baunbæk Christensen
Tobias Baunbæk Christensen
Samestate

Samestate

Maker
I'm the co-founder of Samestate along with @bowen_moody. We are super excited to be here, thanks for hunting us @percival We set out to help companies support their customers better by seeing live and recorded videos of customers using their website. Samestate was built to solve customer supporter pains like: · Relying on screenshots for communication between your customers and your product team · Reproducing errors · Onboarding customers · Understanding how customers interact with new features · Developers get access to the console logs and http requests We integrate with many other services to bring Samestate to your current workflow. Currently Intercom, Sentry and Opbeat, with Zendesk and Segment coming in the next month. How does Samestate differ from Fullstory and Hotjar? While we all use similar recording technologies, Samestate aims to put the customer in focus. We have a deep integration into Intercom which injects a link into every conversation, gives you access to user's technical information, and earlier sessions. We would love to hear what you think and to say thanks for your precious feedback, we would like to offer 20% off for life so you can try out Samestate 😎
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8yr ago
Mark Wengritzky
Mark Wengritzky
@tobias_baunbaek_christensen @bowen_moody @percival product looks great!
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8yr ago
Michael Hagel
Michael Hagel
This looks a lot like FullStory. Especially the link to their app around the 47 second mark in your intro video?!?!
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8yr ago
Joshua Karjala
Joshua Karjala

Kiosk TV

This looks super cool - but what about privacy issues - are creditcard inputs or other similar sensitive fields recorded?
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8yr ago
Tobias Baunbæk Christensen
Tobias Baunbæk Christensen
Samestate

Samestate

Maker
@joshuakarjala Good question :) You can easily censor fields and inputs that you don't want to record. That data will not even be sent to the Samestate servers to ensure privacy.
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8yr ago
Yana Tornoe
Yana Tornoe
Question Base

Question Base

@joshuakarjala @tobias_baunbaek_christensen Sounds very good. But who chooses which fields to be censored since the user doesn't even know their screen is recorded. Or do they? I didnt get this about the flow from any of the materials here or on your website.
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8yr ago
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