ProProfs Knowledge Base
A cloud repository to store, access & share information
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Launched on February 18th, 2019
Launched on January 15th, 2019
ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature.
Proprofs help desk customer support tool has made it easy for my agents to see who is working on what. No agent works on the same ticket; saving their time and efforts. Ultimately, tickets resolve faster.
