Paloma

Hey Product Hunters 👋 The idea for Paloma was born out of an experienced pain point of having great support team members, using the leading SaaS tools for ticketing, CRM, chat, etc... but all too often still getting asked for status updates. Or even worse - the customer who goes dark, just assumes they're not a priority while your team is fixing the issue behind the scenes. Once a ticket is created or a chat is started, it's a total blackbox for customers! While we've previously experienced this in enterprise SaaS - custom dev work, legacy system integrations - we see the "Domino's tracker" for post conversation follow up use case for any type of support teams. Give visibility to your customers so your agents can solve complex problems. Thanks for your support, and looking forward to your feedback!

Congrats on the launch of Paloma! It sounds like an incredibly helpful tool for support teams. I'm sure it'll streamline their workflows!

Super useful idea.