Your customer success dreams are about to come true. Design a no-code customer interface and share success plans, resources, data and communications, by building a shared space with each client and partner, on your own.
EverAfter is part of my pre-sales toolkit. It's where I put all the resources for prospects, instead of bombarding them with emails that might get overlooked. This way, everything's in one engaging, tidy place, making it easier for me to cut through the noise as a vendor. So far I've got really good feedback from my prospects - and seen an increase in close rates!
A genuinely very exciting product that helps to make the csm process so much smoother, consolidated and more comfortable to run. The customer interface part in particular is a stroke of genius in my opinion - it just makes everything easier to manage. It would be good to know if there's anything around customisation / flexibility or whether it's just an out-of-the-box-only tool though?
Build a layer into your product that helps customers grow
EverAfter, transforms overload into actionable, personalized engaging customer experiences. Build customer portals, hubs, dashboards, and presentation, using the first B2B Customer Interface.
Hello, Product Hunt!
We're thrilled to be back! ✨
Roughly a year ago, we had a major release on Product Hunt to allow companies to build experiences for their self-service segment.
It was a great decision back then, as the efficiency trend came back to life with the economic downturn.
Since then we’ve been working hard to provide all the needed modules to create a true B2B Customer Interface, which goes beyond the original design, but also allows ultra-personalization, collaborations, and insights to keep the interface as valuable as it can get.
It might not be clear to the techy and product people among you, why SaaS companies would need to build a Customer Interface if they already have their core product. I didn’t get it in my early days in tech as well.
I was a young product manager, believing with all my heart that what we designed and delivered to our users would make them successful. Until I found out that there is another department in the organization that is ACTUALLY responsible for the success of our customers, and it is called ‘Customer Success’. 😱
Well, if customers can’t succeed on their own, and the business revenue all comes from existing customers, I figured it was a smart decision to build those departments.
Over the years I’ve worked closely with CS departments, discovering more and more how those people are covering many things that are not part of the product - helping customers set complex flows, consulting on best practices, providing custom reports and insights, creating project plans and delivering dozens of presentations from various sources.
They basically created a thick layer of service on top of the product, that they orchestrate and deliver personal and curated emails, spreadsheets, and slides.
All of this hard work is to try and push the customer to take action and move forward.
If only they could design and build those services in a way that is digital, personalized, actionable, connected, and collaborative….
Well - now they can! 😍
And actually, they can do much more with all the robust features -
👉 Robust design capabilities
👉 20+ smart no-code widgets
👉 Multi-level personalization options
👉 Endless bi-directional integrations
👉 Analytics and insights on your customer interactions
👉 Custom experiences for digital-touch and high-touch, customers and partners
And lots of creative freedom!
Curious to learn more? Check out our website, watch some of our customer’s stories, and schedule your own personalized demo with the team 😍
We can't wait to embark on the next exciting phase with you!
@omer_barak2 Hey Omer, not only we don't compete with them, we actually integrate with them. With those integrations, you can:
1. Show different information based on customer health score (visibility rules, kits, etc)
2. Update meeting notes in EverAfter and update touchpoint on the CS platform
3. Manage tasks in EverAfter and update the progress on the CS platform
4. Ask for survey responses in EA and update the results on the CS platform
5. Update status/stage in the CS platform automatically using EA task completion
6. Update usage information on the hub directly on the CS platform
Let me know if you want to learn more!
EverAfter
EverAfter