ListenUp!

Maker

📌

Hello everyone! 👋 6 months ago, I quit my Head of Product role to go all in and build ListenUp! I was leading the product team at lemlist, a bootstrapped SaaS doing $22M in ARR with 99% of its revenue coming from product-led growth (PLG). A strong product culture and a dream for a lot of product teams - it was for me. But one thing drove me nuts during my 3 years at lemlist: product discovery. It was so time-consuming. We were constantly overwhelmed by feedback: from users, from support, from sales, from C-level, from partners... We manually transcribed our user calls (and half the time, the audio didn’t record at all). We were fighting between spending time delivering features and talking to users. We had no clue how many users reported the same problems. That’s only the tip of the iceberg - a nightmare 😅 I met with close to 100 Founders, CPOs, Heads of Products and Product managers to see how they managed that. The short answer: they didn’t. So, I took a crazy bet: fixing product discovery. The first block of product discovery is user interviews. So in the past few months, we’ve focused on building the user interview process I dreamed of having. 1. A seamless meeting recorder The video and audio of your calls are recorded at the source. This means, you can safely use headphones, the audio will be recorded. No bot joins the call - it’s just annoying, awkward and users don’t feel comfortable, so they don’t say the full story. 2. An automated flow Each meeting recording is automatically transcripted with one of the best AI transcriptions and added to your ListenUp! Inbox. From there, you can access AI summaries and share the recording with your team. 3. A knowledge base of your users From the inbox, you can highlight the transcript to create user insights. Then, in the “insights” tab, you can create patterns to identify the next problems you should focus on next. All insights and patterns can be embedded in your favorite product delivery tool to have everything in one place. (Notion PRDs, Linear issues, Figma files ..) Ready to give it a try? Get the chrome extension now: https://www.listenup.ai/meeting-... Happy discovery ✌️ Robin Labrot Founder @ListenUp!

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1yr ago

Robin Lbt

ListenUp!

Maker

@listenup @shivam_tiwari24 thanks Shivam!

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1yr ago

David Hasovic - Superthread

Superthread

@listenup @robinlabrot Congrats on the launch.

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1yr ago

Germán Merlo

Hehe I still remember some internal fight about what we decided on our product team meetings. Recording and getting a transcription of this is super important. Happy to see you helping on that! All the best

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1yr ago

Robin Lbt

ListenUp!

Maker

@german_merlo1 thanks German :)

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1yr ago