KnowledgeBot.ai is a conversational AI designed for real-world use by teams. Uniquely, it fact-checks itself, citing specific text from your team's sources and experts. If stumped, it asks your experts for help – learning continuously to stay up-to-date.

Hey Product Hunt community! We're super excited to unveil KnowledgeBot, an AI that aims to change the concept of “chatbot for your docs” from a cool party trick into a business app that can teams can trust. Back in January, I made a basic "chatbot for our knowledge base”, and tested it at my day job with the sales team. It was neat, but we quickly realized that it struggled in two key areas: 1) trustworthiness, and 2) staying up-to-date. The core issue was that if people had to ask a human to confirm whatever the bot said, it wasn’t all that sticky. That's why we created KnowledgeBot. What makes KnowledgeBot special is that it fact-checks each of its claims in a way users can verify at a glance: It cites official sources, line-by-line, from your company's content (blogs, case studies, etc). The citations show relevant text snippets and you can click to see the full source. KnowledgeBot also "admits" when it doesn’t know an answer –– and offers to ask human experts on your team on your behalf. It learns continuously from experts' feedback, so experts no longer have to repeat the same info over and over. Our mission is to scale your team's experts' knowledge across your entire business, with AI you can trust and rely on. We’d really love your feedback! We're iterating super quickly, so if something is missing or would make it more useful in your context – please, let us hear it! Thank you so much! Robert Co-founder, KnowledgeBot.ai

Congrats on the launch, @roberthigdon. :) I'm curious what are the most common use cases or if you've seen any surprises by early users so far.

@rrhoover Thanks Ryan! The most common use cases among our early adopters seem to be in helping sales teams stay on message and up to date with the latest “core messaging” when talking to customers. Often times there’s a gap in knowledge about the details of a pitch or product between the leadership or product teams and the broader team as a whole. We think AI — if it provides verifiable, well-cited info at a glance — can close this gap. Two surprises we’ve seen thus far: 1) a lot of exec team members who already know the core messaging by heart have commented that it’s helpful to just have this tool on tap — waking up at 5am for a client call for example and needing to define what your product does before your “brain is on”. This is what one VP shared with me. Another surprise is how sticky it is! We’ve been testing various versions at my day job since January be there hasn’t been much drop off in usage, even among tenured staff! I’m curious, do any other use cases for well-cited answers come to mind for you?

@roberthigdon I think it's useful to narrow the focus on a specific use case or persona early on. That said I can imagine this being useful for support use cases as well, particularly within businesses that have complex systems or those that often change their systems/processes/etc.

@rrhoover Great point! We’ve seen one customer so far scrape their entire 602-page Help Center into KnowledgeBot in about 3 minutes. We’re working on an integration that will ensure there’s a one-to-one relationship there (“live sync”). Another huge use case that’s been on our radar but we haven’t built yet is the “widget” to drop KnowledgeBot publicly on your customer facing website — to engage with leads. In our experience, what’s missing today in the standard widget from major players in that side of the space is the ability to trust the website bot’s answers when it really counts. Do you think embedding it on websites for lead engagement is a promising route?

Congrats on the launch! It looks like a really handy tool. Could you please explain how it is different from more traditional tools? Like Intercom function..?

KnowledgeBot

AI that fact-checks itself with your team's docs and experts

KnowledgeBot

AI that fact-checks itself with your team's docs and experts

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