With KnowledgeBase, you can create an on-site help center and allow your customers to solve their problems independently, as well as assist your support agents by providing them with knowledge during solving the case.
👋 Hello ProductHunt!
The team behind products such as LiveChat, ChatBot and HelpDesk is today more than glad to present you our another member of our suite, KnowledgeBase! 🎉 🥳
The main goal of KnowledgeBase is to provide your support agents and customers access to all needed information about your product or service via the interactive Help Center. 💡ℹ️
The easily available Help Center on your website will benefit your customers in many ways:
- ✅ They will be able to solve their problems at their own pace, without reaching to support
- ❎ They won’t depend on the availability of live customer service
- ⏩ When reaching to support, they’ll have their problems solved more quickly, as agents will also have better access to knowledge.
As we’re speaking of support agents, you can also help them by creating with KnowledgeBase an internal knowledge center. This way, you will:
- 📉 Shorten the amount of time needed to present a solution to the customer
- 📈 Allow agents to prioritize their work as more tasks will require less time to solve
- 📝 Let your agents send articles from the on-site help center as a part of an answer
With the assistance of our other products, KnowledgeBase can also be a part of the broader, intelligent knowledge distribution system.
Embed it in the LiveChat chat widget, and let your customers search for an answer in Help Center, just before reaching the support agent.
Let me know what you think!
@peter_borkowicz This would be a great service to add, we may need to look into your services in more depth coming soon on our app launch haha definitely bookmarking this!
Beautifully designed, easy to use, useful product. Integrates brilliantly with LiveChat, where it's a real time-saver. It simplifies finding helpful articles while chatting.
KnowledgeBase
KnowledgeBase
Buddydoc
KnowledgeBase
LiveChat
HelpDesk
LiveChat