Hi,
I’m the product manager for the Intercom platform. We built this integration to make it easy for Shopify store owners to integrate live chat into their stores to offer personal, friendly support and to help convert visitors to customers. The integration also syncs visitor actions to Intercom as events so that you can send targeted messages to re-engage visitors and provide better support.
Happy to answer any questions you have about the integration or Intercom’s products.
Hugh :)
@hughbeme Would love a way to auto-remove inactive customers after a set period of time. A big issue we have with Intercom that limits our love for it is the pricing model. Not every customer is going to generate income for the business and not every customer even has all the same data points — but we're charged based on number of customers.
@gooderdle thanks for the feedback! There are several ways to do this, and this guide (https://developers.intercom.io/d...) is one way to do this. Feel free to start a conversation from the docs and we can guide you through the process.
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