GUIDEcx

Our team searched high and low to find a solution for managing our enterprise software implementation projects. We needed a way to assign customers tasks, see a dashboard of current projects and total value, and integrate with our sales team's CRM. We love that customers can respond to tasks and post updates via email without having to log in to GuideCX.

They say the best products in the world were built to solve the founders biggest frustrations. Well, that is definitely the case with GuideCX. I was frustrated that consumers and customers could know exactly when they could expect a package to arrive on their front door (Amazon Package Tracker)... but when it came to spending hundreds, thousands, and sometimes millions of dollars on other products and services that don't fit in a box for their business or themselves... they were at the mercy of a "Project Manager" having to remember to keep them up to date. With GuideCX, it’s like having a personal project manager, account rep, onboarding specialist and customer service rep rolled into one that keeps all parties on the same page. Teams know what needs to be done, who is accountable, and who needs help. Customers know what to expect, when to expect it, and who to communicate with.